Who we are

The Sunderland-based, Leighton Group, has a long and successful history in the technology, software, new media and interactive communication industries. We have a strong portfolio of local, national and international clients earned through creating a sound reputation for:

• Continually producing robust, creative and effective applications and solutions;
• Delivering unsurpassed levels of customer service;
• Consistently meeting and exceeding clients expectations.

The group has established itself as a breeding ground for the development of innovative, high growth ventures and is currently made up of a number of companies, including the WorkCast Corporation.

The WorkCast Corporation has developed and operates a Software as a Service (SaaS) product which empowers businesses to realise the commercial and business benefits of Webcasting and to integrate Webcasts with existing business processes. Whether an Organisation wants to hold a Webinar, Online training session, Sales, Department or Project meeting, Executive or Analyst Briefing, WorkCast can help capture, deliver and replay these sessions to anyone at anytime over the internet.

The role

We are seeking to recruit a talented Client Support Executive to contribute to the company’s continued success. You will work with the Client Support Team, assuming responsibility for the delivery of exceptional support of the WorkCast product. Duties will include the successful management of first line support telephone calls and emails, efficient resolution of client queries and generation of appropriate technical documentation when required. You will also take a pro-active approach in improving internal processes and undertake the delivery of appropriate user training for clients and new team members as required.

Your profile

You will be motivated, proactive and confident with a strong professional image, a sound understanding of technology, excellent commercial awareness and proven track record, with at least 1 years experience in a similar technical support role. You will play an active role in the continued development and growth of our business through your skills and experience. You will have:

• An enthusiastic attitude to customer support
• Exceptional verbal and written skills
• The ability to work unsupervised as well as within a team
• Excellent problem solving skills

Knowledge of the digital or direct marketing industry would be a distinct advantage.

What we offer

You can look forward to a competitive salary, life assurance and 25 days holiday (plus bank holidays).

If youIf you want to join an environment that is professional, challenging, hard working and rewarding, become part of committed team whose goal is to deliver beyond expectation, please contact our Recruitment Team supplying your CV and salary/benefit package to:

recruitment@workcast.co.uk

Should you have any questions regarding our webcasting or web conferencing services please contact us.